JurisdictionLicenseState regulator
AlaskaUnchained Trading, LLC
Money Transmitter
License # AKMT-016510
Department of Commerce, Community, and Economic Development
Telephone: 1-907-269-8140
Toll-Free 1-888-925-2521
ArizonaUnchained Trading, LLC
Money Transmitter
License # MT-1041292
Department of Financial Institutions
Telephone: 1-602-364-3100
ArkansasUnchained Trading, LLC
Money Transmitter
License # 129209
Securities Department
Telephone: 1-800-981-4429
CaliforniaUnchained Capital, Inc.
Financing Law
License # 60DBO-78867
Department of Financial Protection and Innovation
Telephone: 1-866-275-2677
ConnecticutUnchained Trading, LLC
Money Transmitter
License # MT-2273761
Department of Banking
Telephone: 1-860-240-8170
Complaints: 1-800-831-7225
DelawareUnchained Trading, LLC
Check Seller, Money Transmitter
License # 037735
Office of the State Bank Commissioner
Telephone: 1-302-739-4235
District of ColumbiaUnchained Trading, LLC
Money Transmitter
License # MT-2273761
Securities and Banking Bureau
Telephone: 1-202-727-8000
FloridaUnchained Trading, LLC
Money Services Business Part II: Money Transmitter
License # FT230000395
Florida Office of Financial Regulation
Telephone: 1-850-487-9687
GeorgiaUnchained Trading, LLC
Seller of Payment Instruments
License # 2273761
Department of Banking and Finance
Telephone: 1-770-986-1633
Toll Free: 1-888-986-1633
IdahoUnchained Trading, LLC
Money Transmitter License # MTL-332
Department of Finance
Telephone: 1-208-332-8000
Toll Free: 1-888-346-3378
IllinoisUnchained Trading, LLC
Money Transmitter
License # MT.0000440
Department of Financial and Professional Regulation
Telephone: 1-888-473-4858
IowaUnchained Trading, LLC
Money Services
License # 2022-0079
Division of Banking
Telephone: 1-512-281-4014
KansasUnchained Trading, LLC
Money Transmitter
License # MT.0000225
Office of the State Bank Commissioner
Telephone: 1-785-380-3939
KentuckyUnchained Trading, LLC
Money Transmitter
License # SC786119
Department of Financial Institutions
Telephone: 1-502-573-3390
Complaints: 1-800-223-2579
MaineUnchained Trading, LLC
Money Transmitter
License # 2273761
Bureau of Consumer Credit Protection
Telephone: 1-207-624-8527
Complaints: 1-800-332-8529
MarylandUnchained Trading, LLC
Money Transmitter
License # 2273761
Office of the Commissioner of Financial Regulation
Telephone: 1-888-784-0136
MinnesotaUnchained Trading, LLC
Money Transmitter
License # MN-MT-2273761
Department of Commerce
Telephone: 1-651-539-1500
MississippiUnchained Trading, LLC
Money Transmitter
License # 22273761
Department of Banking and Consumer Finance
Telephone: 1-601-321-6901
NebraskaUnchained Trading, LLC,
Money Transmitter
License # 2273761
Department of Banking and Finance
Telephone: 1-402-471-2171
Complaints: 1-877-471-3445
New HampshireUnchained Trading, LLC
Money Transmitter
License # 24988-MT
Banking Department
Telephone: 1-603-271-3561
New MexicoUnchained Trading, LLC
Money Transmission
License # 2273761
Financial Institutions Division
Telephone: 1-505-222-9820
Complaints: 1-505-476-4500
OhioUnchained Trading, LLC
Money Transmission
License # OHMT 234
Division of Financial Institutions
Telephone: 1-614-466-3636
Complaints: 1-866-278-0003
OregonUnchained Trading, LLC
Money Transmitter
License # 2273761
Department of Consumer and Business Services
Telephone: 1-503-378-4140
Complaints: 1-888-877-4894
Puerto RicoUnchained Trading, LLC
Money Transmitter
License # TM-151
Oficina del Comisionado de Instituciones Financieras
Telephone: 1-787-723-8445
Complaints: 1-800-981-7711
Rhode IslandUnchained Trading, LLC
Currency Transmitter
License # 20224462CT
Department of Business Regulation
Telephone: 1-401-462-9500
Complaints: 1-401-462-9503
South CarolinaUnchained Trading, LLC
Money Transmitter
License # 2273761
South Carolina Attorney General Office
Telephone: 1-803-734-1221
Complaints: 1-803-734-4200

South DakotaUnchained Trading, LLC
Money Transmitter
License # 2273761.MT
Division of Banking
Telephone: 1-605-773-3421
WashingtonUnchained Trading, LLC
Money Transmitter
License # 550-MT-145597
Department of Financial Institutions
Telephone: 1-360-902-8700
Complaints: 1-360-902-8703
West VirginiaUnchained Trading, LLC
Money Transmission
License # WVMT-2273761
Division of Financial Institutions
Telephone: 1-304-558-2294

Consumer disclosures

If you have a complaint, we encourage you to first contact us at hello@unchained.com or 844-486-2424 (toll free) before contacting the relevant regulator.

AlaskaPlease note that this license does not cover the transmission of virtual currency. If you are located in the State of Alaska and have a complaint, please first contact Unchained Trading, LLC at PO Box 662, Austin, TX 78767, (844) 486-2424 (toll free), or If you have a question or complaint, please contact the consumer assistance division of Unchained Trading, LLC at PO Box 662, Austin, TX 78767, (844) 486-2424 (toll free), or hello@unchained.com.

For Alaska Residents Only:
If your issue is unresolved by Unchained Trading, LLC (tel: 844-486-2424), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here: Complaint Form

Submit a formal complaint form with supporting documents via one of the following:
1. Fax: 1-907-465-1230
2. Email: msb_licensing@alaska.gov
3. Mail: Division of Banking & Securities, PO Box 110807 Juneau, AK 99811-0807
If you are an Alaskan resident and have questions regarding formal complaints, please email the Division of Banking & Securities at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.
CaliforniaLoans made or arranged are originated per applicable state law. California loans are made or arranged pursuant to a California Financing Law License.
FloridaIf you have a question or complaint, please contact the consumer assistance division of Unchained Trading, LLC at PO Box 662, Austin, TX 78767, (844) 486-2424 (toll free), or hello@unchained.com.

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about Unchained Trading, LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (850) 487-9687 (toll free).
IllinoisIllinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints about Unchained Trading, LLC at (888) 473-4858 (toll free).
MarylandMaryland Commissioner of Financial Regulation

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Unchained Trading, LLC, NMLS ID # 2273761 at:

Commissioner of Financial Regulation
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
Attention: Consumer Services Unit
Toll Free at (888) 784-0136
Consumer Complaint Form
MinnesotaFor assistance, please contact the consumer assistance division of Unchained Trading, LLC at PO Box 662, Austin, TX 78767, (844) 486-2424 (toll free), hello@unchained.com.

Always be on the lookout for fraud. Please contact the consumer assistance division of Unchained Trading, LLC at PO Box 662 Austin, TX 78767, +1 (844) 486-2424, hello@unchained.com to report fraud or suspected fraud.
WashingtonIf you have a complaint, first contact the consumer assistance division of Unchained Trading, LLC at PO Box 662, Austin, TX 78767, (844) 486-2424 (toll free), or hello@unchained.com.

If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

Department of Financial Institutions
Division of Consumer Services
P.O. Box 41200
Olympia, Washington 98504-1200
Online: File Complaint
Mail or fax: Download Complaint
Call: (360) 902-8703 or 1-877-RING DFI (1-877-746-4334)
TDD: (360) 664-8126
Fax: (360) 596-3868
Email: CSEnforceComplaints@dfi.wa.gov