Concierge Client

Your priority lane to enhanced support

Schedule a CONSULTATION

If you already have a vault with Unchained, email Client Solutions to sign up for Concierge Client.

Sometimes you just need a little extra help

We take care of all our clients, with the gold standard of support in the industry. But if you need even more personalized support, we offer Concierge Client. Get fast access to support through scheduled one-on-one Concierge calls, a dedicated hotline, and instant messaging.

Support channels

Standard support
  • Guides and explainers in our comprehensive knowledge base
  • Email
  • Phone line
Concierge Client
  • Guides and explainers in our comprehensive knowledge base
  • Priority email address
  • Priority phone line
  • Dedicated private chat
  • Book 30-minute one-to-one video calls with our Concierge team for expert technical guidance

Education

Standard support
  • Live Continued Education webinars
Concierge Client
  • Live Continued Education webinars
  • Exclusive webinars with our executive team

Pricing

Standard support

No annual fee

Concierge Client

$2000 per year

SCHEDULE A CONSULTATION

If you already have a vault with Unchained, email Client Solutions to sign up for Concierge Client.

Get Concierge Client free for 90 days when you complete Concierge Onboarding.

Concierge Onboarding makes it easy to get started with securing your own bitcoin keys, no matter your experience level.

Book Concierge Onboarding

Concierge at your side

Access support from our Concierge team to help you handle sensitive tasks and brush up on your bitcoin security. Our Concierge team are experts in multisig guidance and can help you through:

  • Setting up new vaults
  • Making a deposit or withdrawal
  • Replacing a key from a backup
  • And more!

Dedicated support channels

Priority support whenever you need it, and with your preferred method of communication.

Priority email address

Get faster replies to your support questions.

Priority phone line

Less waiting to speak to someone and often instant responses!

Dedicated private chat

Direct instant messaging with our support team on mobile and desktop.

Support available: Mon-Fri, 8am-6pm CT, excludes holidays

Exclusive webinars

Expand your understanding of bitcoin economics and technology through exclusive access to webinars led by our executive team. These webinars also represent a great opportunity to help convert friends, family, or colleagues to the bitcoin path!

Get personalized support for your bitcoin wealth with Concierge Client.

SCHEDULE A CONSULTATION