You’ll need to first create an account at Unchained before you can sign up for Concierge Client.
Sometimes you just need a little extra help
We take care of all our clients, with the gold standard of support in the industry. But if you need even more personalized support, we offer Concierge Client. Get fast access to support through scheduled one-on-one Concierge calls, a dedicated hotline, and instant messaging.
Support channels
Standard support
- Guides and explainers in our comprehensive knowledge base
- Phone line
Concierge Client
- Guides and explainers in our comprehensive knowledge base
- Priority email address
- Priority phone line
- Dedicated private chat
- Book 30-minute one-to-one video calls with our Concierge team for expert technical guidance
Education
Standard support
- Live Continued Education webinars
Concierge Client
- Live Continued Education webinars
- Exclusive webinars with our executive team
Pricing
Standard support
No annual fee
Concierge Client
$2000 per year
Sign up now
You’ll need to first create an account at Unchained before you can sign up for Concierge Client.
Get Concierge Client free for 90 days when you complete Concierge Onboarding.
Concierge Onboarding makes it easy to get started with securing your own bitcoin keys, no matter your experience level.
David Layton, Director of Concierge Services
Concierge at your side
Access support from our Concierge team to help you handle sensitive tasks and brush up on your bitcoin security. Our Concierge team are experts in multisig guidance and can help you through:
- Setting up new vaults
- Making a deposit or withdrawal
- Replacing a key from a backup
- And more!
Dedicated support channels
Priority support whenever you need it, and with your preferred method of communication.
Priority email address
Get faster replies to your support questions.
Priority phone line
Less waiting to speak to someone and often instant responses!
Dedicated private chat
Direct instant messaging with our support team on mobile and desktop.
Support available: Mon-Fri, 8am-6pm CT, excludes holidays
Exclusive webinars
Expand your understanding of bitcoin economics and technology through exclusive access to webinars led by our executive team. These webinars also represent a great opportunity to help convert friends, family, or colleagues to the bitcoin path!