Legal & regulatory

Regulatory licenses

The following are licenses held by Unchained Capital, Inc. (NMLS ID 1900773) andUnchained Trading, LLC (NMLS ID 2273761).Some affiliates and subsidiaries of Unchained Capital, Inc. may not be regulated in any capacity. Bitcoin-backed loans are originated by Lead Bank, a Missouri state-chartered bank (member FDIC and equal-opportunity lender), and are serviced by Bitcoin Collateral Services LLC (NMLS ID 2423070). California loans may be made or arranged pursuant to a California Financing Law license. “Servicing” refers to collecting principal and interest payments, providing monthly or annual statements, tracking account balances, and handling other aspects of our clients’ loans.

Jurisdiction

License

State regulator

Alabama

Unchained Trading, LLC
Money Transmitter
License # 894

Securities Commission
Telephone: 1-334-242-2984
Toll-Free: 1-800-222-1253

Alaska

Unchained Trading, LLC
Money Transmitter
License # AKMT-016510

Department of Commerce, Community, and Economic Development
Telephone: 1-907-269-8140
Toll-Free 1-888-925-2521

Arizona

Unchained Trading, LLC
Money Transmitter
License # MT-1041292

Department of Financial Institutions
Telephone: 1-602-364-3100

Arkansas

Unchained Trading, LLC
Money Transmitter
License # 129209

Securities Department
Telephone: 1-800-981-4429

California

Unchained Capital, Inc.
Financing Law
License # 60DBO-78867

Department of Financial Protection and Innovation
Telephone: 1-866-275-2677

Connecticut

Unchained Trading, LLC
Money Transmitter
License # MT-2273761

Department of Banking
Telephone: 1-860-240-8170
Complaints: 1-800-831-7225

Delaware

Unchained Trading, LLC
Check Seller, Money Transmitter
License # 037735

Office of the State Bank Commissioner
Telephone: 1-302-739-4235

District of Columbia

Unchained Trading, LLC
Money Transmitter
License # MT-2273761

Securities and Banking Bureau
Telephone: 1-202-727-8000

Florida

Unchained Trading, LLC
Money Services Business Part II: Money Transmitter
License # FT230000395

Florida Office of Financial Regulation
Telephone: 1-850-487-9687

Georgia

Unchained Trading, LLC
Seller of Payment Instruments
License # 2273761

Department of Banking and Finance
Telephone: 1-770-986-1633
Toll Free: 1-888-986-1633

Idaho

Unchained Trading, LLC
Money Transmitter
License # MTL-332

Department of Finance
Telephone: 1-208-332-8000
Toll Free: 1-888-346-3378

Illinois

Unchained Trading, LLC
Money Transmitter
License # MT.0000440

Department of Financial and Professional Regulation
Telephone: 1-888-473-4858

Iowa

Unchained Trading, LLC
Money Services
License # 2022-0079

Division of Banking
Telephone: 1-512-281-4014

Kansas

Unchained Trading, LLC
Money Transmitter
License # MT.0000225

Office of the State Bank Commissioner
Telephone: 1-785-380-3939

Kentucky

Unchained Trading, LLC
Money Transmitter
License # SC786119

Department of Financial Institutions
Telephone: 1-502-573-3390
Complaints: 1-800-223-2579

Louisiana

Unchained Trading, LLC
Virtual Currency Business Activity License
‍License # 2273761

Office of Financial Institutions
Telephone: 1-225-925-4660

Maine

Unchained Trading, LLC
Money Transmitter
License # 2273761

Bureau of Consumer Credit Protection
Telephone: 1-207-624-8527
Complaints: 1-800-332-8529

Maryland

Unchained Trading, LLC
Money Transmitter
License # 2273761

Office of the Commissioner of Financial Regulation
Telephone: 1-888-784-0136

Minnesota

Unchained Trading, LLC
Money Transmitter
License # MN-MT-2273761

Department of Commerce
Telephone: 1-651-539-1500

Mississippi

Unchained Trading, LLC
Money Transmitter
License # 22273761

Department of Banking and Consumer Finance
Telephone: 1-601-321-6901

Nebraska

Unchained Trading, LLC
Money Transmitter
License # 2273761

Department of Banking and Finance
Telephone: 1-402-471-2171
Complaints: 1-877-471-3445

Nevada

Unchained Trading, LLC
Money Transmitter
License # MT11218

Financial Institutions Division
Telephone: 1-775-684-2970
Complaints: 1-702-486-4120

New Hampshire

Unchained Trading, LLC
Money Transmitter
License # 24988-MT

Banking Department
Telephone: 1-603-271-3561

New Mexico

Unchained Trading, LLC
Money Transmission
License # 2273761

Financial Institutions Division
Telephone: 1-505-222-9820
Complaints: 1-505-476-4500

North Carolina

Unchained Trading, LLC
Money Transmission
License # 210947

Office of the Commissioner of Banks
Telephone: 1-919-733-3016
Complaints: 1-800-874-9791

North Dakota

Unchained Trading, LLC
Money Transmission
License # MT104818

North Dakota Department of Financial Institutions
Telephone: 701-328-9933
Complaints: 855-411-2372

Ohio

Unchained Trading, LLC
Money Transmission
License # OHMT 234

Division of Financial Institutions
Telephone: 1-614-466-3636
Complaints: 1-866-278-0003

Oregon

Unchained Trading, LLC
Money Transmitter
License # 2273761

Department of Consumer and Business Services
Telephone: 1-503-378-4140
Complaints: 1-888-877-4894

Puerto Rico

Unchained Trading, LLC
Money Transmitter
License # TM-151

Oficina del Comisionado de Instituciones Financieras
Telephone: 1-787-723-8445
Complaints: 1-800-981-7711

Rhode Island

Unchained Trading, LLC
Currency Transmitter
License # 20224462CT

Department of Business Regulation
Telephone: 1-401-462-9500
Complaints: 1-401-462-9503

South Carolina

Unchained Trading, LLC
Money Transmitter
License # 2273761

South Carolina Attorney General Office
Telephone: 1-803-734-1221
Complaints: 1-803-734-4200

South Dakota

Unchained Trading, LLC
Money Transmitter
License # 2273761.MT

Division of Banking
Telephone: 1-605-773-3421

Tennessee

Unchained Trading, LLC
Money Transmitter
License # 2273761

Department of Financial Institutions
Telephone: 615-741-2236
Toll-Free: 1-800-778-4215

Vermont

Unchained Trading, LLC
Money Transmitter
License # MT-2273761

Department of Financial Regulation
Telephone: 1-833-337-4685
Complaints: 1-802-828-3307

Washington

Unchained Trading, LLC
Money Transmitter
License # 550-MT-145597

Department of Financial Institutions
Telephone: 1-360-902-8700
Complaints: 1-360-902-8703

West Virginia

Unchained Trading, LLC
Money Transmission
License # WVMT-2273761

Division of Financial Institutions
Telephone: 1-304-558-2294

Consumer disclosures

If you have a complaint, we encourage you to first contact us at hello@unchained.com or 844-486-2424 (toll free) before contacting the relevant regulator.

Alaska

Please note that this license does not cover the transmission of virtual currency. If you are located in the State of Alaska and have a complaint, please first contact Unchained Trading, LLC at PO Box 662, Austin, TX 78767, (844) 486-2424 (toll free), or If you have a question or complaint, please contact the consumer assistance division of Unchained Trading, LLC at PO Box 662, Austin, TX 78767, (844) 486-2424 (toll free), or hello@unchained.com.

For Alaska Residents Only:
If your issue is unresolved by Unchained Trading, LLC (tel: 844-486-2424), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here: Complaint Form

Submit a formal complaint form with supporting documents via one of the following:
1. Fax: 1-907-465-1230
2. Email: msb_licensing@alaska.gov
3. Mail: Division of Banking & Securities, PO Box 110807 Juneau, AK 99811-0807
If you are an Alaskan resident and have questions regarding formal complaints, please email the Division of Banking & Securities at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

California

Loans made or arranged are originated per applicable state law. California loans are made or arranged pursuant to a California Financing Law License.

Florida

If you have a question or complaint, please contact the consumer assistance division of Unchained Trading, LLC at PO Box 662, Austin, TX 78767, (844) 486-2424 (toll free), or hello@unchained.com.

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about Unchained Trading, LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (850) 487-9687 (toll free).

Illinois

Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints about Unchained Trading, LLC at (888) 473-4858 (toll free).

Maryland

Maryland Commissioner of Financial Regulation

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Unchained Trading, LLC, NMLS ID # 2273761 at:

Commissioner of Financial Regulation
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
Attention: Consumer Services Unit
Toll Free at (888) 784-0136
Consumer Complaint Form

Minnesota

Please contact the consumer assistance division of Unchained Trading, LLC at Unchained Trading, LLC at PO Box 662, Austin, TX 78767, (844) 486-2424 (toll free), or hello@unchained.com to report fraud or suspected fraud.

If you have a complaint, please contact Unchained Trading, LLC at PO Box 662, Austin, TX 78767, (844) 486-2424 (toll free), or hello@unchained.com. If you still have an unresolved complaint regarding Unchained Trading, LLC’s money transmission activity, you may contact the Minnesota Department of Commerce at 85 8th Place East, Suite 208 Saint Paul, MN 55101 or at 651-539-1600.

Virtual currency is not money as defined by the United States. Products and services are not backed by the United States government. Products and services are not insured by the Federal Deposit Insurance Corporation, the Securities Investor Protection Corporation, nor are products insured through private insurance against theft or loss, including cyber theft or theft by other means.

Transfers or exchanges in virtual currency transactions are irrevocable. Unchained Trading, LLC cannot be held liable for an unauthorized, mistaken, or accidental transfer or exchange by clients of Unchained Trading, LLC. There is no basis for any recovery by clients from Unchained Trading, LLC in the event of lost or stolen funds. Clients are responsible for maintaining and updating their contact information with Unchained Trading, LLC. To update this information please reach out at (844) 486-2424 (toll free) or hello@unchained.com.

The date and time of submission of trade orders, the transfer or exchange of bitcoin or fiat assets, and debiting of clients accounts may differ. All clients may request or download their transaction order summary from Unchained Trading, LLC.

Clients will be provided at least 30 days prior notice of a change in the fee schedule as well as other terms and conditions determined relevant with Unchained Trading, LLC services. For a schedule of fees and charges Unchained Trading, LLC may assess visit https://unchained.com/pricing and https://unchained.com/terms-of-service.

North Dakota

Please contact the consumer assistance division of Unchained Trading, LLC at Unchained Trading, LLC at PO Box 662, Austin, TX 78767, (844) 486-2424 (toll free), or hello@unchained.com to report fraud or suspected fraud.

If you have a complaint, please contact Unchained Trading, LLC at PO Box 662, Austin, TX 78767, (844) 486-2424 (toll free), or hello@unchained.com. If you still have an unresolved complaint regarding Unchained Trading, LLC’s money transmission activity, you may contact the North Dakota Department of Financial Institutions at 1200 Memorial Highway, Bismarck, ND 58504 or at 701-328-9933.

Virtual currency is not money as defined by the United States. Products and services are not backed by the United States government. Products and services are not insured by the Federal Deposit Insurance Corporation, the Securities Investor Protection Corporation, nor are products insured through private insurance against theft or loss, including cyber theft or theft by other means.

Transfers or exchanges in virtual currency transactions are irrevocable. Unchained Trading, LLC cannot be held liable for an unauthorized, mistaken, or accidental transfer or exchange by clients of Unchained Trading, LLC. There is no basis for any recovery by clients from Unchained Trading, LLC in the event of lost or stolen funds. Clients are responsible for maintaining and updating their contact information with Unchained Trading, LLC. To update this information please reach out at (844) 486-2424 (toll free) or hello@unchained.com.

The date and time of submission of trade orders, the transfer or exchange of bitcoin or fiat assets, and debiting of clients accounts may differ. All clients may request or download their transaction order summary from Unchained Trading, LLC.

Clients will be provided at least 30 days prior notice of a change in the fee schedule as well as other terms and conditions determined relevant with Unchained Trading, LLC services. For a schedule of fees and charges Unchained Trading, LLC may assess visit https://unchained.com/pricing and https://unchained.com/terms-of-service.

Washington

If you have a complaint, first contact the consumer assistance division of Unchained Trading, LLC at PO Box 662, Austin, TX 78767, (844) 486-2424 (toll free), or hello@unchained.com.

If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

By Mail or Fax: Download the complaint form at https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf.

Department of Financial Institutions
Division of Consumer Services
P.O. Box 41200
Olympia, Washington 98504-1200
‍
Fax: (360) 596-3868
By Phone: (360) 902-8703 or 1-877-RING DFI (1-877-746-4334), TDD: (360) 664-8126
Email: CSEnforceComplaints@dfi.wa.gov
Online: File a complaint at https://dfi.wa.gov/file-complaint

For a schedule of fees and charges Unchained Trading, LLC may assess visit https://unchained.com/pricing and https://unchained.com/terms-of-service.Virtual currency is not money as defined by the United States. Products and services are not backed by the United States government. Products and services are not insured by the Federal Deposit Insurance Corporation, the Securities Investor Protection Corporation, nor are products insured through private insurance against theft or loss, including cyber theft or theft by other means.

Transfers or exchanges in virtual currency transactions are irrevocable. Unchained Trading, LLC cannot be held liable for an unauthorized, mistaken, or accidental transfer or exchange by clients of Unchained Trading, LLC. There is no basis for any recovery by clients from Unchained Trading, LLC in the event of lost or stolen funds. Clients are responsible for maintaining and updating their contact information with Unchained Trading, LLC. To update this information please reach out at (844) 486-2424 (toll free) or hello@unchained.com.

The nature of virtual currency may lead to an increased risk of fraud or cyber attack and your virtual currency value may be irretrievably stolen.