A better way forward

Invest in your company’s future, secure your bitcoin with an Unchained vault

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Easily onboard your business to multisig

Our Concierge team will help your business take control of its bitcoin keys. Every package comes with multiple video sessions with a bitcoin expert, who will provide step-by-step vault set-up instructions and best-practice operational security tailored to the needs of your business.
Plus, we’re here for you after onboarding. With expert ngoing support, you’ll have everything you need to take complete control of your business’ bitcoin.

Select a package

We will ship you hardware wallets if you need them and coordinate a time to help with vault creation.

Configure and train

Our Concierge team walks you through device set-up, provides operational security guidance, and gives hands-on support.

Build your vault

We assist with vault creation, configure advanced features, and can even help you make a deposit from an exchange.

Select your onboarding package

Not ready to dive in yet, but want to learn more?

Schedule a CONSULTATIONBusiness Accounts

30-day trial of Premium Support

Concierge Onboarding comes with access to priority support channels and the option to book additional video calls to help with sensitive vault tasks. We make sure that you have the support you need to get familiar and confident with your new bitcoin security setup.

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General questions

What’s covered?

The concierge calls will walk you through configuring devices, educating you on each step in the process and why certain configuration decisions are made. The vault construction calls will teach you about multisignature and best practices for securing hardware wallets, recovery seeds, and wallet configuration files in regards to your specific needs and living situation. Depending on the package, your concierge team will provide operational security guidance and consulting. The team will also walk you through adding account level security features to protect your Unchained Capital business account.

Support questions can be emailed directly to your vault concierge specialist or to hello@unchained.com and a team member will assist you.

How is concierge different from a vault demo?

The concierge onboarding packages comes with hands-on guided support for configuring devices, building vaults and operational security guidance. In addition, we will take care of shipping devices to you and once setup is complete, the amount of bitcoin included with your package will be deposited into your new vault.

The vault demo is a complimentary demo of the vaults. We will provide written guides and videos to help you set up your devices and build your vault. Book a demo here.

How does device configuration work?

Your vault specialist will coordinate times with your team members to configure your new hardware wallets, according to the manufacturer’s setup steps. The calls will take place over video chat, and the vault specialist will share their screen to walk you and your team members through the steps. You will never be asked to share private key information during the phone calls.

Can my business build a vault for no setup or storage fees?

Yes, you can build a vault for your business with no setup or storage fees for client-controlled vaults today here. If your business needs an advanced account which multiple team members can access with different levels of permissions, pricing begins at $250 per month. You can purchase and configure your own devices by following this link. Additionally, you can follow along with this demo to construct the vault on your own.

How long will devices take to ship?

After your payment clears, which can take 2-4 business days, devices are generally shipped from the warehouse and then take about 2-5 business days to arrive. We will provide tracking information as soon as it is available.

Is the Concierge team available for questions?

You will have direct contact information for your dedicated Concierge support, and are welcome to email hello@unchained.com at any time for general questions.