Premium Support

Bitcoin experts on demand

Get premium support

You’ll need to first create an account at Unchained before you can access Premium Support.

David Layton, Director of Concierge Services

Our team at your side

Handle sensitive vault tasks or brush up on your bitcoin security with the help of our Concierge team.

  • Set up a new vault
  • Make a deposit or withdrawal
  • Replace a key from a backup
  • And more!

Sometimes you just need a little extra help

We take care of all our clients, providing the gold standard of support in the bitcoin industry. But if you need personalized support, we offer Premium Support. Get access to priority contacts and schedule one-on-one calls when you need them.

Support channels

Standard support
  • Guides and explainers in our comprehensive knowledge base
  • Email
  • Phone line
Premium Support
  • Guides and explainers in our comprehensive knowledge base
  • Priority email address
  • Priority phone line
  • Book 30-minute one-to-one video calls with our Concierge team for expert technical guidance

Pricing

Standard support

No annual fee

Premium Support

Single issue: $250
Annual subscription: $2,000

Get premium support

You’ll need to first create an account at Unchained before you can access Premium Support.

Get Premium Support free for 30 days when you complete Concierge Onboarding.

Concierge Onboarding makes it easy to get started with securing your own bitcoin keys, no matter your experience level.