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Quickly and easily onboard to Unchained Capital vaults

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We make multisig easy

Our Concierge Onboarding service takes the stress out of sovereign bitcoin custody. The service comes with a one-hour video session from a vault concierge specialist, step-by-step vault set-up instructions, and best-practice operational security tips.
Plus, we’re here for you after onboarding. With ongoing support from the vault Concierge team, you’ll have everything you need to take full control of your bitcoin.

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We will ship you devices directly from the manufacturer if you need them and coordinate a time to help with vault creation.

Configure the devices

Our concierge team walks you through device setup, provides operational security guidance, and gives hands-on support.

Build your vault

We assist with vault creation and configuring advanced features. A gift of $1,000 of bitcoin will be deposited into your new vault.

Everyone has the ability to hold their own keys.

Justine Harper
VP of Concierge

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What are people saying?

Concierge Onboarding

Onboarding call with a vault specialist
Recovery training
90 days of access to Concierge Client
Exclusive continuing education webinars
Ongoing support

Not ready to dive in yet, but want to learn more?

Schedule a CONSULTATION

Concierge Onboarding comes with 90 days of access to Concierge Client

Use your new bitcoin multisig vault with confidence through the continued close guidance of our Concierge team plus priority support over email, telephone, and instant messaging.

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Common questions

What’s covered?

The Concierge Onboarding calls will walk you through configuring devices, educating you on each step in the process and why certain configuration decisions are made. The vault construction calls will teach you about multisig and best practices for securing hardware wallets, recovery seeds, and wallet configuration files depending on your specific needs and living situation. It will also walk you through enabling security features to protect your Unchained Capital account. 

Support questions can be directed to the priority email or phone line, or if your complimentary 90-day trial of Concierge Client has ended, emailed to our standard support team.

How is Concierge Onboarding different from a consultation?

The Concierge Onboarding comes with hands-on guided support for configuring devices and building vaults. In addition, we will take care of shipping devices to you and will provide a gift of $1,000 of bitcoin deposited into your new vault.

The consultation is a complimentary demo of the vaults. We will provide written guides and videos to help you complete a DIY setup of your devices and vault. Schedule a consultation.

How does device configuration work?

Your vault specialist will coordinate a time with you to configure your hardware wallets according to the manufacturer’s setup steps. The call takes place over video chat, and the vault specialist will share their screen to walk you through the steps. You will never be asked to share private key information during the call.

Can I build a vault for no setup or storage fees?

Yes, you can build a vault with no setup or storage fees for client-controlled vaults today here. And, you can purchase and configure your own devices by following this link. Additionally, you can follow along with this demo to construct the vault on your own.

How long will my hardware wallets take to ship?

After your payment clears, which can take 2-4 business days, hardware wallets are generally shipped from the warehouse and then take about 2-5 business days to arrive. We will provide tracking information as soon as it is available.

Is the Concierge team available for questions?

After you have completed onboarding, you will be able to book 1-on-1 video calls with our Concierge vault specialists during your 90-day trial of Concierge Client. Alternatively, our Knowledge Base and regular support channels will be able to take care of most common issues.