CONCIERGE ONBOARDING

Take the next step on your bitcoin journey

Holding keys is easy with guidance from the most professional team in the industry

Avoid costly beginner mistakes

Make sure your bitcoin doesn’t end up in a landfill by working with our onboarding experts. We’ve onboarded thousands of people to safely holding the keys to their bitcoin and we can help you avoid beginner mistakes.

You hold the keys, we have your back

Taking control of your keys can be intimidating, but we’re here to guide you through every step of the process. Get all of your questions answered during onboarding and get ongoing access to the concierge team through our premium support program.

Everyone needs a coach

Even if you’ve been holding keys for a while, vaults have different features than a single key wallet. Don’t be a danger to yourself for your long-term bitcoin savings. Get all your technical questions answered by a multisig expert.

The new standard for bitcoin support

Our team is on hand to help you take ownership of your bitcoin with confidence and resolve any ongoing issues.

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How it works

We’ll send you the equipment

We ship out hardware wallets, the inheritance protocol, and security tips

Personalized onboarding call

We’ll guide you through building a vault and answer your questions

We’re here for the long-term

Get a Premium Support trial and choose how you want ongoing support

Schedule your onboarding today

With Concierge Onboarding we’ll get your bitcoin fully secured and in your control. Starting at $350.

Video call to guide you safely through vault setup
The Inheritance Protocol delivered to your door
Hardware wallets, if needed
30 days of access to Premium Support
Ongoing support for maximum confidence

start onboarding

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Frequently-asked questions

What’s covered?

Concierge Onboarding will walk you through setting up hardware wallets, educating you on each step in the process and why certain decisions are made. We will teach you about multisig and best practices for securing hardware wallets, recovery seeds, and wallet configuration files depending on your specific needs and living situation. You will also be guided through enabling security features to protect your Unchained account.

Support questions can be directed to the priority email or phone line, or if your complimentary trial of Premium Support has ended, emailed to our standard support team.

How does device setup work?

Your vault specialist will coordinate a time with you to setup your hardware wallets according to the manufacturer’s steps. The call takes place over video chat, and the vault specialist will share their screen to walk you through the steps.

Can I build a vault without Concierge Onboarding?

Yes, if you are familiar with hardware wallets and multisig, you can build a vault with no setup or storage fees, and you can purchase and configure your own Trezor, Ledger, or Coldcard.

How long will my hardware wallets take to ship?

After your payment clears, which can take 2-4 business days, hardware wallets are generally shipped from our warehouse and then take about 2-5 business days to arrive. We will provide tracking information as soon as it is available.

Is the Concierge team available for questions?

After you have completed onboarding, you will be able to book 1-on-1 video calls with our Concierge team during your trial of Premium Support. Alternatively, our Knowledge Base and regular support channels will always be able to take care of the most common issues.